Outsourcing Post-Compliance Support:
Success Story

Industry
Pharmaceuticals
Project
Outsourcing Post-Compliance Support: Success Story
Client
A pharmaceutical company with a presence in 17 countries, that focuses on the development and commercialization of niche hospital, and orphan products to respond to unmet medical needs.
Objective
Continuous serialization system support by continuous monitoring, issue resolution and reporting.
Approach
- Track issues and alerts by investigating the root causes and take immediate actions to solve errors
- Provide 24/7 IT support to make sure the serialization system is working properly
- Avoid operational loss by providing timely resolutions for the encountered errors
- Provide a transparent issue tracking system to enable the company to control issue status & hours spent for each ticket.
Added Value
- Continuous maintenance of the serialization systems including IT connections with trading partners
- Establishment of module specific operating procedure
- Monthly alert analysis reports